100 Night Comfort Exchange
Why be stuck with an uncomfortable bed? If you’re not waking up recharged within 100 nights, we’ll exchange it for another! Comfort is the most important thing when it comes to a great night’s sleep. We want you to sleep comfortably and soundly for years to come, so at Dial•a•Bed we introduced the 100 night comfort exchange, giving you the option of changing your mind!
How to Qualify for the 100 Night Comfort Exchange
When you purchase a waterproof mattress protector with your new mattress from Dial•a•Bed, you will automatically qualify for our 100-night comfort exchange! This waterproof mattress protector will aid in keeping your mattress in tip-top condition so that if you are interested in exchanging it, it is in an acceptable condition to qualify for the 100 night comfort exchange. We want you to be happy, to protect your warranty and for you to have the option of change.
What Will Void a Warranty?
- Burns or marks on the mattress
- Spills or stains on the mattress
- Not using the mattress protector
- 100 nights time elapsed
100 Night Comfort Exchange on MATTRESSES - Terms & Conditions
The 100 Night comfort exchange program, only at Dial a Bed, affords customers the opportunity of exchanging your original mattress purchased for an alternative comfort, after 30 days of sleeping on it. This is an added value exclusive offering to ensure you are getting quality sleep, by getting the comfort level correct.
The option is available on the mattress ONLY (not the base). The original mattress can be exchanged for equal to or greater in value, not for less.
It is NOT available should a size need to change or a length.
Only ONE comfort exchange is allowed. Ie, the original mattress purchased can be comfort exchanged.
Pillows and Mattress Protectors MAY NOT be exchanged at all.
The following mattresses are NOT eligible for comfort exchange:
- Special sizes that have been custom made for you.
- Adjustable bases and mattresses
- Simmons Beautyrest Black Collection
- Simmons Beautyrest Elite Collection.
The Comfort exchange program is a process that requires approval & can take up to 10 working days.
HOW IT WORKS:
- You need to have slept on your original mattress purchased for a minimum of 30 days (from the date of delivery) before electing to change the comfort. This affords you enough time to properly get used to the new sleeping surface.
- Comfort Exchange can be up to 100 nights, from the date of delivery. Thereafter, you may NOT comfort exchange.
- A Mattress Protector MUST be purchased from Dial a Bed with your new mattress. Without this protector being purchased, you may NOT exchange the mattress.
- The mattress must be in 100% perfect condition when exercising your comfort exchange. Absolutely no spills, stains, or marks. Should the mattress be stained in any way, the exchange is invalid.
- The exchange can only be for a mattress equal to or greater than the original purchase. No refunds will be allowed.
- Delivery: The exchange will incur a delivery fee. i.e., delivery must be repaid on the exchange, being the 2nd delivery.
- Only ONE comfort exchange is allowed.
- Steam Cleaning charge = R395. This will be charged to clean the mattress being returned (i.e., the original mattress purchased). The returned mattress will be sent to our outlet stores for sale as a pre-loved item.
How to Choose the Right Bed for You
Try our in-store comfort testing stations or read more about our different comfort levels online here, to ensure you pick the right comfort that supports your needs. Additionally, you can take our Bed Finder quiz here, and receive personalized suggestions straight to your inbox.
Questions to Ask Before Purchasing:
- Is this the right comfort level for me?
- Have I looked at the weight restrictions for this mattress?
- Is this a main bedroom or guest bedroom mattress? Have I consulted a sales consultant online/in-store about this?
- Have I consulted a support/sales assistant regarding a possible injury that I need support with when sleeping?
- What size mattress should I consider?
Why be stuck with an uncomfortable bed? If you’re not waking up recharged within 100 nights, we’ll exchange it for another!
Comfort is the most important thing when it comes to a great night’s sleep. We want you to sleep comfortably and soundly for years to come, so at Dial•a•Bed we introduced the 100 night comfort exchange, giving you the option of changing your mind!
How to qualify for the 100 Night Comfort Exchange
When you purchase a waterproof mattress protector with your new mattress from Dial•a•Bed, you will automatically qualify for our 100-night comfort exchange!
This waterproof mattress protector will aid in keeping your mattress in tip top condition so that if you are interested in exchanging it, it is in an acceptable condition to qualify for the 100 night comfort exchange. We want you to be happy, to protect your warranty and for you to have the option of change.
What will void a warranty?
- Burns or marks on the mattress
- Spills or stains on the mattress
- Not using the mattress protector
- 100 nights time elapsed
Terms and Conditions
Once you get your new mattress home – we ask that you sleep on it for a minimum of 30 nights, before thinking of changing the comfort. The comfort exchange is valid for 100 nights, so plenty of time!
In order to validate the 100-night comfort exchange, you are required to purchase a new mattress protector from Dial•a•Bed. Reason being, every new mattress needs a new protector, to protect your new investment from stains, spills and to keep your mattress in a sanitary condition. Should you not purchase a new protector, you may not exchange your mattress. Comfort Exchanges must be for a product equal to or greater in value to the original purchase.
In order for Dial•a•Bed to process any comfort exchanges, we require the mattress to be in 100% perfect condition, i.e. no spills or stains anywhere. You will be liable for the delivery costs associated with exchanging your mattress.
How to choose the right bed for you
- Try our in-store comfort testing stations or read more about our different comfort levels online here, to ensure you pick the right comfort that supports your needs. Additionally, you can take our Bed Finder quiz here, and receive personalized suggestions straight to your inbox.
- Questions to ask before purchasing
- Is this the right comfort level for me?
- Have I looked at the weight restrictions for this mattress?
- Is this a main bedroom or guest bedroom mattress? Have I consulted a sales consultant online/in-store about this?
- Have I consulted a support/sales assistant regarding a possible injury that I need support with when sleeping?
- What size mattress should I consider?
