Mattress & Bed Set
The Key purpose of an Admin Clerk is to ensure effective and efficient administration processes to protect the business interest and to minimize any risk to the Dial a Bed Retail Store. The admin Clerk will be reporting to the Branch Manager.
2 years’ experience in Admin
Computer Literate (Excel and Word)
Dealing with Customers (Internal and External)
To take immediate action on all customer complaints, ensuring that service standards are as per company standards.
To resolve queries efficiently and effectively
To personally uphold the Brands dress code. (Clean and neat appearance always)
Compliance to all company policies and procedures with regards to all areas of responsibility
Actively participate in Stock Counts
Follow up correct completion, computerization and filing of all relevant documentation
Ensure accurate administration and handling of administrative processes in accordance with the Company’s Policies and Procedures.
Ensuring that contents of all instructional memoranda, policies, procedures etc, are distributed where necessary and understood by all staff.
Monitor that First Aid file and boxes are adequately stocked (as per OHASA) and qualified First Aid Staff members are available.
All documents are filed and completed daily
Maintaining high levels of cleanliness at all times in the day to day housekeeping of the offices.
To assist in all administrative and system driven areas within the store (Receiving, GRVs, Dispatching, RPMs etc)
Assist and adhere to any other reasonable instruction as requested by Management.
Attention to detail
Customer responsiveness / Empathy
Honesty / Integrity
Continually drive best-in-class solutions and practices
Take ownership and accountability for tasks and activities and demonstrate effective self-management and Follows through with agreed deadlines.
Demonstrate a strong excellence / quality orientation
Maintain a positive attitude and respond openly to feedback
Manage colleagues and client’s expectations and communicate appropriately
Manage own disruptive emotions (handle stress in ways that do not negatively impact others)
Incumbent will be required to work well within a team as well as individually,
Follow instructions efficiently. Client satisfaction / expectation management
Assist with any other reasonable instruction as requested by Management.