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Admin Clerk (Only KZN)

Main Purpose of the Position:

The Key purpose of an Admin Clerk is to ensure effective and efficient administration processes to protect the business interest and to minimize any risk to the Dial a Bed Retail Store. The admin Clerk will be reporting to the Branch Manager.

Education, Experience, and competencies required:

  • Matric

  • IT4U experience

  • 2 years’ experience in Admin

  • Administration Skills

  • Computer Literate (Excel and Word)

  • Dealing with Customers (Internal and External)

Key Responsibility Areas:


  • To take immediate action on all customer complaints, ensuring that service standards are as per company standards.

  • To resolve queries efficiently and effectively

  • To personally uphold the Brands dress code. (Clean and neat appearance always)

  • Compliance to all company policies and procedures with regards to all areas of responsibility

  • Actively participate in Stock Counts

  • Follow up correct completion, computerization and filing of all relevant documentation

  • Ensure accurate administration and handling of administrative processes in accordance with the Company’s Policies and Procedures.

  • Ensuring that contents of all instructional memoranda, policies, procedures etc, are distributed where necessary and understood by all staff.

  • Monitor that First Aid file and boxes are adequately stocked (as per OHASA) and qualified First Aid Staff members are available.

  • All documents are filed and completed daily

  • Maintaining high levels of cleanliness at all times in the day to day housekeeping of the offices.

  • To assist in all administrative and system driven areas within the store (Receiving, GRVs, Dispatching, RPMs etc)

  • Assist and adhere to any other reasonable instruction as requested by Management.

Personal Management

  • Attention to detail

  • Customer responsiveness / Empathy

  • Rule Orientation

  • Excellence orientation

  • Honesty / Integrity

  • Time management

Performance Management

  • Continually drive best-in-class solutions and practices

  • Take ownership and accountability for tasks and activities and demonstrate effective self-management and Follows through with agreed deadlines.

  • Demonstrate a strong excellence / quality orientation

  • Maintain a positive attitude and respond openly to feedback

  • Manage colleagues and client’s expectations and communicate appropriately

  • Manage own disruptive emotions (handle stress in ways that do not negatively impact others)


  • Incumbent will be required to work well within a team as well as individually,

  • Follow instructions efficiently. Client satisfaction / expectation management


  • Assist with any other reasonable instruction as requested by Management.

Admin Clerk (Only KZN)

Dial-a-Bed - 2020