Warrantees and Guarantees

Dial-a-Bed only deals with recognised brands that adhere to the highest quality manufacturing standards. This is why every product sold by Dial-a-Bed is backed by a manufacturer's warranty against any defective workmanship or materials for a period of time determined by the manufacturer. This period of time will consist of a guarantee period and a warranty period.

If a claim is raised within the guarantee period there will be no cost to the customer for repairing or replacing. If the claim is raised within the warranty period, a pro-rata charge will be applied and charged to the customer.

So, if you have bought a bed with a ten-year manufacturer's warranty this means that in the first two years (depending on the manufacturers terms), you will be reimbursed in full for any defective workmanship. This is known as a guarantee. After this time period, you will be asked to pay a pro-rata cost for any repairs for the remianing eight years. This is called a warranty

You will receive a manufacturers warranty and guanratee card with your purchase.
Refer to the product you have purchased for specific warranty and guarantee details as each manufacturer offers different terms for each of the products.

In the event of having to make a claim contact our call centre on 086-1300-152. Please allow for up to two weeks for evaluation of your claim which may include an inspection of your goods. You will need to keep your proof of purchase, product guarantee or warranty card in a safe place. We recommend placing it into an envelope and inserting it between your base and mattress for safe keeping.

Mattress Care
Here are some simple hints on how to get the best performance from your new mattress.
  • Rotate you mattress clockwise from head to toe 180 degrees. The next time rotate again head to toe as indicated. Remember to rotate your mattress every 2 weeks for the first 3 months and thereafter, every 2 months
  • Body impressions of up to 4cm are a perfectly normal occurrence in your new mattress and should not be confused with sagging. The layers of upholstery are designed to compress with use and will compress first in the areas you have slept on. These are more noticeable in the morning. Body impressions are not a structural defect but merely an indication that your new mattress is adjusting to your individual shape.
  • Your new mattress might have one sleeping surface, which means that you will probably never have to flip the mattress. This type of mattress has upholstery padding which increases it’s longevity and support performance. Do not attempt to sleep on the non-sleep surface of the mattress, as it is not made for that purpose.
  • Handles, if fitted, should only be used to position the mattress, as they may pull out if used to support the full mass of the mattress.
  • Carry your mattress flat or on its side. It’s easier to handle and you’ll be less likely to damage the mattress.
  • Keep your bedding clean or otherwise the manufacturer may waiver the guarantee and warranty. We suggest using a mattress protector and occasionally vacuuming your mattress (excessive vacuuming will damage the filling and fibres contained in the upholstery layers in the mattress).
  • Give your new mattress time to “air” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible and for safety sake, do not leave near children.
  • We recommend replacing the base when purchasing a new mattress. An old base may not provide sufficient support. It may appear that your new mattress is sagging when it is really the base, which supports the entire mattress.
  • Give yourself time to adjust to the new feel and support of your new mattress, like a new pair of shoes it may take a few days to wear in and become comfortable.
  • Do not stand or jump on your mattress. It was not built for that kind of weight concentration or abuse.
  • Do not bend your mattress as this may cause damage to the internal structure of your mattress. Rather flex than bend the mattress when going through doorways and don’t bend the corners when putting on fitted sheets.
  • Do not remove the label on your mattress – this serves as a means of identification to establish your warranty period and rights.